UK Delivery
- Royal Mail 48 Hour Tracked Delivery – FREE for all orders over £25 (and £1.99 for orders below).
- Royal Mail 24 Hour Tracked Delivery – £5.99.
When your order is dispatched you will be sent a tracking number.
You can track your order here: https://www3.royalmail.com/track-your-item#/
International Delivery
- Couriers Vary – Up to 7-10 days (dependent on shipping location) – Not Tracked – FREE for all orders over £25 (or £1.99 for orders below).
- Couriers Vary – Up to 7-10 days (dependent on shipping location) – Tracked – FREE for all orders over £50 (or £7.99 for orders below).
As couriers vary, if you need any help tracking your order please get in touch with us at support@focussupplements.co.uk and we can send the relevant tracking information.
Returns
We offer a 100% Money Back Guarantee on all of our products. We really hope you like your purchase, but if you are not satisfied for any reason, simply return the item(s) within 30 days and we’ll refund your order, using your original payment method.
If there are any problems with your order, please notify us by email at support@focussupplements.co.uk and return the item(s) within 30 days. Our returns address is provided on each order invoice. Please contact us if you have any issues.
Important Shipping Information
We now have fulfilment centres both in the UK and the EU, which means faster delivery times for our EU customers.
All UK orders will be shipped from within the UK, and where possible, all EU and international orders will be shipped from Germany. Where this is not possible, EU orders will be shipped from the UK. No import VAT will be charged to the customer. This will be covered by the cost of the order and collected by ourselves to submit through the IOSS, as per new rules introduced on 1st July.
For this reason, we have set a maximum order price of £135 on the website, to simplify the import process into the EU. Multiple orders can be placed instead. Alternatively, if you wish to place an order over this limit, please email support@focussupplements.co.uk and we can assist.
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