Our Supplements

Where are your supplements manufactured?

All of our products are manufactured in the UK, in the highest standard ISO, GMP and SALSA accredited facilities.

Can you provide a Certificate of Analysis?

Yes we can. You can request this by emailing us at support@focussupplements.co.uk and we will send you a CoA and/or HPLC via email.  

What fillers do you use in your supplements?

We care about what goes into your body. That is why we are currently in the process of switching to all natural fillers for the majority of our supplements; this will mean that excipients such as brown rice flour, rice hulls extract and rice concentrate will be used over synthetic fillers.

Are your supplements suitable for vegans and vegetarians?

Yes! All of our supplements are 100% suitable for vegans and vegetarians.

Do you provide a scoop with your products?

We only provide scoops with our Magnesium Powder Blend and D-Mannose Powder supplements. All other supplements do not come with a scoop because the densities of each product can vary significantly thus making them an inaccurate means of measuring doses. We recommend using a scale. We have scales available which are accurate to 0.001g, perfect for lower dose supplements. You can find them here: https://www.focussupplements.co.uk/products/mini-scale 

Shipping & Returns

What are your delivery options?

Please see our Shipping & Returns page here for our delivery options: https://www.focussupplements.co.uk/pages/shipping-returns 

Do you ship to my country?

Yes we ship to every country in the world. All items are shipped from the UK.

I have not received my order and the estimated delivery time has elapsed. What should I do?  

If you are in the UK you should have received a tracking number. Unless otherwise stated, UK tracked orders will be dispatched via myHermes 48 Hour Delivery Service. Please check the tracking on their website: https://www.myhermes.co.uk/tracking-results.html& 
If you cannot find your tracking number, please email us at support@focussupplements.co.uk with your name, email address and order number, and we will look into the whereabouts of your order.

For European and rest of the world deliveries, couriers vary. Please get in touch with us using the email above and we will check the status of your order.

I am not happy with my order, what can I do? 

We offer a 100% Money Back guarantee if you are in any way unsatisfied with your supplements. Please notify us at support@focussupplements.co.uk and return your items within 30 days to receive a full refund. For full returns information please visit our Shipping & Returns page here: https://www.focussupplements.co.uk/pages/shipping 

Your Order

How will my supplements be packaged?

Unless otherwise stated your product will be sent in a high quality aluminium foil bag, which is heat sealed for extra protection. We will send your product in a discrete standard envelope, padded envelope or small cardboard box. This is dependent on the size and nature of the order.

How do I store the supplements?

We recommend storing your products out of direct sunlight in a cool, dry place at room temperature.
Please note: one exception to this is Alpha GPC 99%. We recommend that this is stored in an air tight container at room temperature. Alpha GPC is extremely hydroscopic (absorbs moisture from the air). It is therefore very important that these products are exposed to as little air as possible.

Can I make a change to my order after it has been confirmed? 

Please contact us as soon as possible at support@focussupplements.co.uk if you wish to make a change to your order. This may be possible if the order has not yet been dispatched.

What payment methods do you accept?

We accept all major debit/credit cards via Shopify payments.

Other

Do you provide a wholesale service with discounted prices?

Yes we can assist you with this. The discount available is subject to the quantity ordered. Please email us at b2b@focussupplements.co.uk for further details.

Do you offer private label services?

Yes we do. Please visit this page https://www.focussupplements.co.uk/pages/private-label-services to find out more.